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We want you to really enjoy your holiday home so we would ask you to kindly spend some time carefully reading the booking conditions and general information.
West Cornwall Cottage Holidays is the trading name of Cornish Home Holidays Ltd. The company is registered in England - number 4669946 and the registered address is 4 Albert Street, Penzance, Cornwall, TR18 2LR
- Please note West Cornwall Cottage Holidays reserves the right to change the terms and conditions at any time
- All bookings are subject to the following terms and conditions and will be considered an effective contract upon payment.
West Cornwall Cottage Holidays (hereinafter referred to as WCCH) act as agents on behalf of property owners. A booking confers upon the hirer, the right to occupy the property only for a holiday within the meaning of Paragraph 9 of schedule 1 of the Housing Act 1988, or any act that supercedes it.
All contracts of hire shall be between the owner and the hirer. West Cornwall Cottage Holidays only act as a booking and marketing agency.
If a booking is made eight weeks before the start of the holiday, it must be accompanied by a deposit of 25% of the rent together with a refundable security deposit of £50 and a booking fee of £28. If a booking is made less than eight weeks before the start of the holiday, it must be accompanied by the rental payment in full together with the refundable security deposit, booking fee and any other additional charges.
Once a booking has been confirmed by WCCH, the full cost of the accommodation will become payable not less than eight weeks before commencement of the holiday, the date of which will appear on your Confirmation of Booking form. Failure to do so will result in the booking being cancelled and the deposit forfeited. The security deposit will of course be returned. NB - PLEASE NOTE THAT WCCH DO NOT SEND REMINDERS
Security deposits are held on behalf of the owner of the property until two weeks after the holiday. The deposit will be returned in full except where deductions become necessary for excess cleaning, damage or breakage's, loss of keys, international banking charges and postage and packing for any large items left in the property. Retention of the deposit does not limit the liability of the hirer for any greater sum. Deposits will be paid on the date indicated on your Confirmation of Booking either directly into your bank account from the details supplied on your original booking form, by credit card refund or cheque depending on the original method of payment. Details of appropriate deductions will be posted to you on the same date. At least three working days must be allowed for payments to reach bank accounts or by post.
A booking fee is payable per booking and is non refundable.
Once a booking has been accepted by WCCH, the holiday cannot be changed to another property without treating the original as a cancellation. (This is providing that the new property is available and that the owners are in agreement) Should this be the case, appropriate adjustments will be made in terms of the cost of the rental plus or minus. However an additional £50 admin fee will be required.
A booking can only be cancelled prior to the start of the holiday.
In the event that you are unable to occupy the property you should inform us immediately by telephone and then in writing.
Upon receipt of the cancellation notice, WCCH will post a cancellation form, if relevant, which must be completed and returned to WCCH within 28 days.
All cancellation transactions will incur a £30 administration fee
In the event of cancellation for reasons not covered under the cancellation refund terms and if the property cannot be re-let, you will be liable for the full cost of the holiday.
WCCH shall endeavour to re-let the property for the whole or part of the holiday period. Should this prove successful, the 25% deposit is forfeit. The actual hire charges realised for any period re-let will be refunded (minus the original deposit of 25%) to a maximum of any monies already paid
For the purposes of clause 11 the following words have the following meanings
"You/your" means the person to whom the West Cornwall Cottage Holidays booking confirmation is addressed
“Booking party” means each person named on the booking confirmation.
"Relative" means spouse, father, mother, grandparents, father-in-law, mother-in-law, brother, sister, child or stepchild and includes a partner with whom you are living at the same address
Subject to the conditions set out in 11.3 to 11.5 we will reimburse you in respect of all rent paid where the holiday is cancelled as a direct consequence of any of the following events
Clause 11.2 does not apply to cancellations as a consequence of the following
We shall not be liable to you in respect of any consequential or indirect loss whatsoever and any costs, monies or claim recoverable under any other insurance policy you may have taken out.
This cancellation refund promise should not be relied upon as a replacement for comprehensive travel insurance.
As a condition of booking, properties will not be let to groups of single sex parties comprising of four or more or to groups of single people under the age of 25.
All WCCH properties are fully inclusive of linen to include duvet covers, bottom sheets, pillowcases, towels and tea towels unless otherwise stated. In addition, all utilities are included such as electricity, gas and all forms of heating (unless otherwise stated). The only optional extras will be for pets.
West Cornwall is the ideal place to bring a pet and we try to encourage as many owners as possible to accept them however, it is worth noting that during the summer season, a large majority of the accessible beaches do not accept dogs. A £25 fee per dog, per week is payable and whilst we do not wish to appear negative towards pets, the following conditions apply.
NB - Allergy suffers, Please note that WCCH cannot guarantee that a property which states "Pets are not accepted" is 100% pet free.
All properties detailed in this brochure have been inspected by WCCH and every effort has been made to ensure that the particulars are as fair and accurate as possible. However WCCH cannot be held responsible for any actions of the owner or previous hirers which may have rendered the said details inaccurate.
In the event that a property becomes unavailable due to reasons beyond the control of either WCCH or the owner of the property, the liability of WCCH shall be limited to the offer of alternative accommodation or a full refund of all monies paid. No liability will lie with WCCH thereafter.
WCCH or the owner of the property cannot be held responsible for any accident, damage, loss, injury, expense or inconvenience suffered by the hirer or any other person connected with the letting, or to personal belongings whilst in the property or the grounds of the property.
West Cornwall Cottage Holidays will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with the rental unless West Cornwall Cottage Holidays are responsible. In addition, the Owners and West Cornwall Cottage Holidays accept no liability for loss of or damage to the Guest's possessions on the Owners' property or land.
Nothing in these conditions excludes or limits the liability of West Cornwall Cottage Holidays or the Owners:
WCCH cannot be held responsible for any construction, building or repair work carried out to an attached or adjacent property during the rental period.
All bookings commence at 3:00 p.m. on the day of arrival and terminate at 10:00 a.m. on the day of departure, unless otherwise stated. Early access and extended departure will not be granted without written approval of WCCH. The hirer will be liable for any additional costs if this condition is not adhered to.
West Cornwall Cottage Holidays are committed to a policy of equal opportunities both for staff and clients. In relation to the service we provide, we recognise our responsibility under the Disability Discrimination Act 1995 ("DDA") not to discriminate against disabled people in any way and to take reasonable steps to improve accessibility to properties offered for holidays. For the purposes of this policy, disability is understood in its broadest sense and, in addition to mobility and sensory impairments, includes mental health problems, specific learning difficulties and medical conditions which may have an impact on day to day activities. We will not unreasonably refuse our services or provide our services on less favourable terms on the grounds of disability.
In the event of any dissatisfaction with the property, the hirer shall report the matter to WCCH as soon as possible. WCCH staff will investigate immediately and undertake whatever action is necessary to solve the problem.
WCCH reserve the right to amend prices quoted in the brochure and/or website due to omissions or errors.
The majority of Cornish cottages and houses date back well over 100 years and were constructed from granite, which is a porous stone. Many of the properties can be prone to damp, particularly in wet weather and between October and March. In spite of every effort by the owner to continually monitor this problem, you may well find the odd damp patch. In general, this is unlikely to affect you however it is advisable not to take the very young, infirm or anyone suffering from a complaint that may be aggravated by this problem. To those unused to such properties, it may seem illogical to open windows, but older cottages do require a certain amount of ventilation, in particular to alleviate condensation and musty smells and therefore windows should be left open as much as possible to allow the air to circulate. We do not of course suggest that you leave windows wide open during wet weather or when not occupying the property however some ventilation is necessary. The older properties are extremely popular as they offer a great deal of character and charm however your enjoyment will not be disturbed if you understand their special needs.
If there is a breach of any of these conditions by the Guest or any of their party, the Owners or WCCH reserve the right to enter the property and end the Holiday and ask the Guest and their party to leave.
The terms and conditions are correct at the time of going to press. However the terms and conditions displayed on WCCH website will supersede any printed material.
Our fabulous portfolio of selected properties are available throughout the year with the exception of the peak summer holiday weeks for 3/4/5 night breaks.View Properties »
The magic of a winter break comes alive when you stay in one of our properties.View Properties »
Cosy cottages for two.View Properties »
Dogs are accepted in many properties, they too can enjoy a West Cornwall holiday.View Properties »
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